This “Privacy Policy” web page is intended to inform you (“You”) as a visitor to our website herein of our policies with respect to the collection, use, and disclosure of Personal Information in the event that an app and/or website visitor wishes to use our Services as defined below.


Realbk Holdings Ltd of the Dubai International Financial Centre (DIFC) (“Realbk” or “Us” or “We”) operates this web page and the entire a website, together with its affiliates and associates. Realbk is the owner of this web page and website and the Services as defined below.

Personal Information

If you choose to attain information from and use our Website and Services you agree to the collection and use of “Personal Information” or “Personal Data” in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will endeavour not use or share Personal Information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email address and postal address. The information that we collect may be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our website pages, we may collect information that your browser sends to us, which is known as “Log Data”. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other information and statistics.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate the website and/or our electronic media and other marketing materials;
  • To contribute to, operate or provide services we offer as a company, including conveying information and features on our Website to third parties, in all or in part (the “Services”);
  • To provide the Services on our behalf;
  • To perform Service-related services; and/or
  • To receive and analyse such data for to assist us in analysing how our Services may be provided.

We want to inform our Service users, prospective and otherwise, that these third parties may have access to your Personal Information. This enables them to perform the tasks assigned to them on our behalf and to meet relevant legal requirements (if applicable). However, they are obligated not to disclose or use the information for any other purpose than that ascribed.


We value your trust in providing us your Personal Information and we therefore strive to use commercially acceptable means to protect it. Please note that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Authorized Users of the Service and Children’s Privacy

Realbk and our Services are directed only to professional companies and individuals where our Services and business activities may be of professional relevance to them. Our Services do not intend to address or knowingly address anyone under the age of 18 and we do not knowingly collect personal identifiable information from persons under the age of 18. In the event that we discover that a user of our Service is under 18 has provided us with Personal Information, we will aim to immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us so that we will be able to undertake the necessary actions.

Email Marketing

By accepting this Privacy Policy, you consent that We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You, either directly from Us or from our affiliated firms. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You by using services and softwares such as (but not necessary limited to) Salesforce: Their Privacy Policy can be viewed at:

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

      • Consent:

        You have given Your consent for processing Personal Data for one or more specific purposes.

      • Performance of a contract:

        Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.

      • Legal obligations:

        Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.

      • Vital interests:

        Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.

      • Public interests:

        Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.

      • Legitimate interests:

        Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the European Union (EU), to:

  • Request access to Your Personal Data.

    The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.

  • Request correction of the Personal Data that We hold about You.

    You have the right to to have any incomplete or inaccurate information We hold about You corrected.

  • Object to processing of Your Personal Data.

    This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.

  • Request erasure of Your Personal Data.

    You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.

  • Request the transfer of Your Personal Data.

    We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.

  • Withdraw Your consent.

    You have the right to withdraw Your consent, as given by You herein, on us using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service nor communicate with you again via email or other means, and Your Personal Data may be destroyed or otherwise made un-useable by Us.

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Your California Privacy Rights

(California’s Shine the Light law)

Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes.

If you’d like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users

(California Business and Professions Code Section 22581)

California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time and we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately once they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, please do not hesitate to contact us.